Baros Maldives has been awarded the British Airways Holidays Customer Excellence Award for 2025, recognising the resort’s high standards of service, facilities, and overall guest experience. The accolade places Baros among the world’s top-rated hotels, based entirely on verified customer feedback collected by British Airways Holidays in partnership with Feefo, the global buyer review platform. Guests evaluated their stays across factors including location, service, cleanliness, and sleep quality, with Baros achieving an overall score of 4.7 out of 5.
The 2025 awards mark the 70th anniversary of British Airways Holidays, one of the UK’s leading tour operators, and the 10th year of its Customer Excellence Awards. This year, 104,444 independent reviews were analysed, resulting in 949 hotels worldwide being recognised for consistently delivering outstanding holiday experiences.
Mark Hall, Head of Product and Sourcing at British Airways Holidays, commented that the award reflects the dedication and care of Baros Maldives’ team in delivering consistent guest satisfaction. He noted that the resort exemplifies a commitment to putting customer experience at the centre of operations.
Moreover, Ibrahim Shijah, General Manager of Baros Maldives, stated that the recognition honours the team’s efforts in creating meaningful and memorable experiences for every guest. The award serves as a testament to their ongoing commitment to service excellence and the resort’s focus on guest satisfaction.
